FAQ's

Where are you located?

We are located at 21941 I-30, Suite. 9, Bryant, AR 72022 in the Hurricane Creek Plaza shopping center.

How is the best way to contact you?

E-mail us at info@trinketsandtreasures1012boutique.com

What is your return policy?

  • All returns/exchanges must be delivered back in our office within 14 days of receiving order.
  • All returns are for STORE CREDIT only, no refunds.
  • Final sale items are not eligible for return or exchanges.
  • Returns must be received unwashed, unworn, and with tags still attached.  If items appear worn, have makeup, deodorant, or other stains, your return will not be accepted. 
  • Shoes must be returned in their original box and placed inside another box or bag for shipping.  If there is any damage to the shoebox, your return will be accepted.
  • Damages must be reported within 3 days of receiving merchandise or cannot be returned. 

How do I make a return?

  • Please mail back items to our office at 21941 I-30, Suite 9, Bryant, AR 72022.
  • All returns/exchanges must be delivered back in our office within 14 days of receiving order.
  • Please allow up to 7 business days for return processing one your package has been delivered.  You will receive an e-mail confirmation when your return has been completed and your credit is available.

How do I exchange an item?

We offer two options for an exchange (same item/different size):

  1. Place a new order for the size you want and we will issue a refund back to your original payment form for your exchange.  If you used a coupon we recommend calling us to place the order.

A full refund will only be issued for exchanges of a new size/color.

OR

     2.  Send back your item and request a new size be sent when your return is processed.  If we have that item in stock we will send it out, if we are sold out then your return is processed we will issue store credit for the return.

 

Can I come pick up my item?

Yes! Items can be picked up at our store located at 21941 I-30, Suite 9, Bryant, AR 72022 in the Hurricane Creek Plaza Shopping Center.

What are your hours? 

Our hours vary, but are posted every Sunday on our Facebook page: Trinkets and Treasures 1012 Boutique.